The Hill – Jeremy J. Wheaton 
When the modern-day U.S. Department of Education (ED) was established in 1979, personal computers were in their infancy, cell phones were science fiction and almost all financial transactions were face-to-face. While much has changed, the core functions underlying how America manages its $1.3 trillion federal student aid (FSA) program covering 42 million student loan borrowers are remarkably similar to what they were almost 40 years ago. (more)